Terms of Service
Last updated: January 1, 2026. These Terms of Service ("Terms") govern your access to and use of the Lightwoodview website and any services provided by Lightwoodview, LLC ("Lightwoodview", "we", "us"). By accessing our site, using our contact forms, engaging our services, or entering into a statement of work or service agreement with us, you agree to these Terms. If you are entering into an agreement on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not have such authority or do not agree with these Terms, you must not access the site or use our services. These Terms are intended to describe general obligations and service principles; specific client engagements are governed by separate written agreements that take precedence for the scope, deliverables, fees, and confidentiality provisions set forth therein. Lightwoodview reserves the right to modify these Terms from time to time; we will post updates on this page with a new effective date. Continued use of the site or acceptance of services after changes indicates your acceptance.
Scope of Services and Engagements
Lightwoodview provides professional consulting services focused on revenue growth planning, go-to-market strategy, measurement, experimentation, and operational handoff. Specific projects, deliverables, timelines, and fees are documented in separate statements of work, proposals, or client agreements which define the contractual relationship between Lightwoodview and the client. Those documents describe ownership of deliverables, acceptance criteria, milestones, and any assumptions required for the engagement. Unless a separate written agreement states otherwise, Lightwoodview provides services as an independent contractor and does not assume responsibility for a client’s internal implementation, third-party platform behavior, or outcomes outside the agreed scope. We rely on client-provided data and access; clients are responsible for ensuring they have the rights to share such data and for redacting sensitive personal data unless explicitly agreed. For pilots and experiments, Lightwoodview will document measurement approaches and success criteria in advance so progress and impact are transparent to leadership. Any additional work outside the agreed scope will be quoted separately and requires mutual written agreement before commencement.
Fees, Payment, and Refunds
Fees for Lightwoodview’s services are set forth in individual proposals or statements of work and may include fixed project fees, time-and-materials billing, or milestone-based payments. Unless otherwise specified, invoices are payable within 30 days of receipt. Any overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and Lightwoodview may suspend work if invoices become delinquent. Travel and third-party expenses reasonably incurred to perform services are chargeable to the client where agreed in advance. Refunds are handled on a case-by-case basis; for fixed-fee or prepaid services we will discuss equitable remedies or partial refunds if Lightwoodview materially fails to perform and cannot cure within a reasonable period. Estimates and proposals are valid for the time period specified in the proposal; if an engagement is delayed or paused, a re-evaluation may be necessary to reflect changes in scope, timing, or resource availability. For payment disputes, please contact [email protected] to start a resolution process; both parties agree to act in good faith to resolve billing issues promptly.
Intellectual Property and Deliverables
Unless otherwise agreed in writing, Lightwoodview retains ownership of intellectual property rights in methodologies, templates, frameworks, and tools developed prior to or independently of a client engagement ("Background IP"). Client-specific deliverables created for the engagement and explicitly identified in the statement of work are provided to the client upon full payment of fees and, unless otherwise stated, Lightwoodview assigns or licenses rights to those deliverables for the client's internal business use. Lightwoodview grants clients a non-exclusive, non-transferable right to use deliverables for their own operations and to modify them for internal purposes. Lightwoodview may use anonymized, aggregated case data and learnings for internal purposes and for marketing in a manner that does not identify the client, subject to any confidentiality obligations. Where the client provides data, content, or third-party materials to be incorporated into deliverables, the client represents and warrants they have the rights and consents to permit such use. Any open-source or third-party components included in deliverables will be identified and governed by their respective licenses, which may impose additional terms on redistribution or modification.
Confidentiality
Each party agrees to maintain the confidentiality of non-public information disclosed in connection with an engagement. Confidential information includes business plans, financial data, customer lists, proprietary methodologies, trade secrets, and any information marked or reasonably understood to be confidential. The receiving party will use confidential information solely for the purpose of performing its obligations and will protect it using reasonable measures, at least as protective as those used to protect its own confidential information. Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, is independently developed without use of the disclosing party’s confidential information, or is lawfully obtained from a third party with no confidentiality obligation. If disclosure is required by law or valid process, the receiving party will provide prompt notice where permitted and cooperate in any reasonable steps to limit disclosure. These confidentiality obligations survive termination of the engagement for a period specified in the client agreement or, absent a term, for three years from disclosure; trade secrets will remain protected for as long as they qualify as trade secrets under applicable law.
Limitation of Liability
To the maximum extent permitted by law, Lightwoodview’s total cumulative liability arising out of or related to these Terms or any engagement shall not exceed the total fees paid by the client to Lightwoodview under the applicable statement of work during the twelve months preceding the claim. Lightwoodview will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of business, or loss of goodwill, even if advised of the possibility of such damages. Clients acknowledge that revenue outcomes depend on many factors outside Lightwoodview’s control, including client execution, third-party platforms, customer behavior, and market conditions; therefore Lightwoodview does not guarantee specific revenue outcomes. Nothing in these Terms limits liability for fraudulent misrepresentation, willful misconduct, or other liabilities that cannot be lawfully limited or excluded. Clients are encouraged to maintain appropriate insurance coverage for project risks, including professional liability and cyber insurance where relevant.
Governing Law and Dispute Resolution
These Terms and any agreements between Lightwoodview and a client shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions. The parties will attempt to resolve disputes amicably and in good faith through negotiation. If negotiation fails, the parties agree to submit to binding arbitration in San Francisco, California under the rules of a mutually acceptable arbitration provider, unless a court action is necessary to seek injunctive relief. Each party will bear its own costs and attorney fees for negotiation and arbitration, unless the arbitrator directs otherwise. Any court proceedings to enforce an arbitration award, seek injunctive relief, or address intellectual property rights may be brought in state or federal courts located in San Francisco County, California, and each party consents to the exclusive jurisdiction of such courts. Clients located outside the United States should consult local counsel about the implications of this governing law and dispute resolution framework before engaging Lightwoodview.
Termination
Either party may terminate a services agreement as specified in the applicable statement of work. In the absence of specific termination provisions, either party may terminate for material breach if the breaching party fails to cure within 30 days of written notice. Upon termination, the client will pay for services performed and reasonable expenses incurred through the termination effective date. Lightwoodview will deliver work completed up to the termination date and may provide a handoff plan for in-progress activities. Confidentiality and intellectual property provisions surviving termination will continue in force as stated in this Terms document or the client agreement. Termination will not relieve either party of obligations accrued prior to termination, including payment obligations. For clients who terminate without cause before agreed milestones, Lightwoodview may invoice for reasonable cancellation fees reflecting resources committed and non-recoverable costs, as described in the statement of work.
Entire Agreement and Contact
These Terms, together with any executed statements of work and the Privacy Policy, constitute the entire agreement between Lightwoodview and the client regarding the subject matter and supersede prior representations, negotiations, or agreements. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. For questions, notice of breach, requests for contractual changes, or to exercise rights under these Terms, contact Lightwoodview at: Lightwoodview, 234 Pine Street, Suite 600, San Francisco, CA 94108, United States; email [email protected]; phone +1 (415) 555-0123. For privacy-specific inquiries, contact [email protected]. We will respond promptly and work cooperatively to address legitimate concerns and requests. By engaging our services or using this site you acknowledge you have read these Terms and agree to be bound by them.